Sonos cuts support for older devices, then backtracks

Sonos received an Internet smackdown this week when they announced that they were going to stop supporting old equipment. Some of the backlash was because it wasn’t clear that support was being dropped for systems with really old products only, but the damage was done. In the end they apologized and backtracked, but will this be a good thing for Sonos users? And what is a reasonable expectation of manufacturer’s home tech support of our favourite devices?

What happened?

OK, so what is this all about then? Sonos announced that they will stop software updates for some Connect and Connect:Amp (plus Gen 1 Play:5) players. If your system has one or more of the affected products in it, your whole system would have been held back and would not get software updates. Sonos likely made this hard decision so they could keep offering new features people want, and the old gear needed to be culled to allow this. These products just didn’t have the horsepower to keep up the home tech support of features like voice control and smart home integration.

To ease the pain and get you on their latest gear, they’re offering a 30% discount to update your gear. The media and Internet haters missed that only the really old gear is effected. Even if two pieces of gear look exactly the same on the outside, they’re not the same.

Underneath the covers

Like many manufacturers, Sonos updates the electronics of their products without changing the outside appearance much. They do this for manufacturing cost reductions or tweaks and improvements. So, while one Sonos Connect might look like another Sonos Connect, they might be quite different on the inside. Sonos would not support the older version of the Connect but will support the newer version. To us though, they look the same. If you have several Connects or Connect:Amps, the easiest way to tell their vintage is to log into your Sonos account, and Sonos will tell you which of your devices are too old. It’s quite possible that many people have different vintages of equipment in their homes and don’t know it. The Connect we bought last year is quite different from the Connect we bought over 10 years ago.

The reality is that Sonos is more of a software company that sells physical music players, rather than a stereo manufacturer. The issue is that many of us Sonos customers expect to buy stereos that we can hold onto for decades like we used to with our old simple stereos. Good or bad, this isn’t the case anymore. We also want our new ‘simple stereos’ to support all of the world’s music services, voice control and whatever’s next. We have learned to not expect Microsoft to support our 10 year old PC and our TV needs to be replaced when its doesn’t have HDMI inputs, but it looks like we’re not ready for our music streaming systems to not be supported even if they’re ancient in a technology timeline.

What happens next?

The good news is that Sonos has backed away from stopping the support of quite old gear. Good for them for listening to their customers, apologizing, and trying to make things right. This is good for customer’s bank accounts and saves much gear filling landfills. The bad news is that this might slow or hobble future features that Sonos may want to introduce. First it will divert a lot of engineering resources to allow Sonos to split your old gear (no new features) and new gear (with new features) groups while still allowing them to work together in your home. Sonos will eventually have to retire these and other product though.

While we’re huge advocates for getting quality gear that can run for a long time, it’s also unreasonable to expect home tech gear to have an infinite lifespan and be maintenance free. It’s extremely hard to achieve this when home tech is evolving at an accelerated pace. We offer home tech support to keep our clients’ home tech goodness going, but manufactures likes Sonos are part of the solution.

We are torn on this one, as we understand both sides of the coin. It brings up some good questions. What is a reasonable amount of time a manufacturer should offer updates for a home tech device? And how much home tech support should these devices need? We hope Sonos can navigate it and continue to provide great products that many of love to use everyday. In the meantime, we’ll help clients with home tech support as they need it.

New home tech from CES 2019

The Consumer Electronics Show is a yearly blast of technology from big and small manufactures. CES is a good barometer for all technology trends, now and in the future. While there was much that caused a buzz, here’s the new home tech that caught our eye.

LG rollable TV

Last year LG presented a prototype of a rollable TV. This year they showed off what they’ll be shipping later this year; a slick TV that rolls up into a box. There’s currently no pricing on it, but assume that it will have a very premium price. It also looks like it will only have one case option, but there is a stand if you don’t want to put it on a table or cabinet. Hopefully there will be more case options or even custom enclosures in the future to really hide it away.

Samsung Serif TV

Samsung showed off their updated Wall TV (at a measly 219” 😉) which is actually assembled with modular panels, but they are also offering interesting TVs that are much, much more affordable. In the same vein as their Frame TV, they’re adding the Serif TV. The idea is that the Serif TV is a statement in your home – why mask the TV when you can show it off? Perhaps the Serif is an acquired taste, but its great that Samsung is providing options more than another black TV panel for your room. We’ll have to wait on pricing and availability for Canada.

Wi-Fi as a home automation standard

It may sound like a no brainer to use Wi-Fi for home automation, but currently it’s not the right technology for home automation. The main knock against Wi-Fi is that, in its current incarnation, it’s not designed for low power battery powered things. (That’s one of the main reasons we have other standards like Z-Wave, ZigBee and Bluetooth.) Some manufacturers are indicating decent battery life, but we suspect actual milage may vary when relying on Wi-Fi. Then there are other issues including Wi-Fi coverage and typical consumer Wi-Fi routers will likely fail with too many devices on its network (e.g. over 30 devices). All that said, there are light switches and dimmers (at least they have a good power source) and locks available. Ordinarily we’re technology agnostic, but Wi-Fi as a home automation standard makes us uneasy. We’ll see if the market agrees.

CES covers all consumer electronics, from car audio to home theatre to widgets that are hard to put in a category. In terms of new home tech, TVs and audio/video gear have always been a focus. Its good that home automation is continuing to grow, as it will provide all of us with more options.

How to secure your home tech

home tech hackerThere seems to be a scary news article every month or so that makes it seem like home tech is particularly vulnerable to evil hackers. The truth is that anything – be it your home, car or home tech – can be vulnerable if you don’t take precautions. You likely don’t leave your car unlocked with the keys in the ignition, but this unfortunately is essentially what sometimes happens with home technology.

The biggest issue is that people often don’t change the default passwords that come with their home tech gear. The classic example is a network camera from a big box store. These are often just plugged in right out the box and used with the defaults. Sure its easy, but its also foolish. Some hackers find it fun to scour the Internet looking for network cameras with default passwords so they can log in and link to your video. It gets really creepy when they log into a camera with two-way communications and they start talking to you! The same goes with consumer automation packages – someone can jump onto your system and start turning your lights on and off. The good news is that most hackers are harmless, and some even are trying to warn you before a real thug logs into your system. Most of these types of issues can be avoided by simply changing the default password. And while you’re at it, make it a good password that is hard to hack!

Humans make errors, and humans write the programs for home tech. Occasionally there is a bug in the code that may be security related. Most companies are open and transparently admit to the issue and provide a timely software or firmware update for their products. That’s why its always a good idea to immediately check the manufacturer’s website to see if there is new software or firmware to update when you install a device. You should also regularly check for updates in case new issues are found.

Now that you’ve changed the password and updated the software, don’t stop there. Make sure you’re network is safe too. What’s the point of locking down a fancy new home automation system if it uses your insecure Wi-FI? A common problem is that people make their Wi-Fi passcode something easy to remember (like their phone number), but this is easy for hackers too. Use a strong password – even a moderately stronger one is better than something simple that anyone off the street or behind a computer on the other side of the world could figure out.

You can dig a lot deeper on home tech and network security including closing or blocking open ports and MAC filtering, but a balanced approach will get you started in the right direction. Like anything from a car to home tech, if there is perceived value and its easy enough, someone will figure out a way to break in. There is nothing special about home tech in this regard. Your job is make hacker’s jobs hard enough so they’d rather choose an easier target.

Home Tech 101: What to look for in a router

home tech router networkWe’ve talked a lot about proper networking equipment for home tech lately, and its important to understand the equipment that goes into a network. Most people will know a ‘router’ as a Wi-Fi router as this is what most people have – either from a big box store or a ‘gateway’ (Wi-Fi router & modem) from their Internet Provider. A router is arguably the most significant piece of technology in your home, as all home tech activities from surfing the web to streaming media to home automation need a router to work. While all routers route home and Internet data (see below), amongst the long list of features, there are other ones like VLANs and remote management to look out for.

Routing & firewall: Although routing is what a router does, its worth reviewing what that actually is. A router is a device that connects data between two computer networks – in this case, your home’s network and the Internet. You need a router to do this because originally there wasn’t enough computer addresses available in the world to allow your home computers and devices to have their own unique addresses. Instead your home network uses a subset of addresses that can be re-used in all homes and businesses – their routers also translate the address between their networks and the Internet. Computer IP addresses are similar to home addresses – just a way for computers to know where data needs to go. (The world is now starting to use IPv6 that has lots of addresses, but that’s another story.) A Router can also implement a “firewall” that offers a level of security to help shelter your home’s devices from the big, bad Internet. Security features can include Stateful Packet Inspection (SPI), Denial of Service (DoS) prevention, WAN Request Blocking (blocks ping requests), and content filtering (e.g. block adult content).

Performance: We have nothing against consumer grade Wi-Fi routers for the right home application – its just that they’re often the wrong tool for the job. People demand so much from their network and often they’re not aware that they’re asking a lot from basic equipment that was never designed for heavy usage. Often basic equipment fails families even when they think they “aren’t really doing much techy stuff” at home. Proper equipment helps ensure that all of your home tech can do what you need it to do from Instagram to HD Netflix streaming. More and more people can benefit from commercial grade networking equipment that is built to handle the load that they need. A good router can also prioritize certain data and/or balance data needs within your allotted access to the Internet. While great Wi-Fi capability is extremely important, it doesn’t necessarily need to be built into a router. Often a router is stuffed away somewhere that doesn’t make sense for Wi-Fi coverage. In those cases, we look at putting Wi-Fi Access Points in central locations to provide the needed Wi-Fi coverage.

VLANs: A LAN, or Local Area Network, is the local computer network in your home. In a home network, a significant amount of data is broadcasted to all devices regardless if they want it or not. A VLAN, or Virtual Local Area Network, allows the network data to be tagged with an ID that separates it from other data. You can use VLANs to separate data even its on the same physical network – those broadcasts can be separated to only the devices that need them. For example, you can tag all of your entertainment devices for the same VLAN so they think they’re on their own network and not compete as much with other devices such as surveillance cameras. You can expand this with VLAN compatible IP switches to make a powerful and flexible network.

Dual WAN: For those who want to ensure their Internet is dual WAN portsalways on, you can use the dual WAN (Wide Area Network, i.e. the Internet in this case) to connect the network to two different Internet Service Providers and/or configure your WAN connections to load-balance and link failover.

Remote Management: Since we help people with home tech, remote management is a big benefit for both our clients and us. In the event something goes awry with a router, we can remotely check on the router, modify configurations, and restart it without having to set up an on-site appointment, etc. Very handy!

A router is the centre piece of the home network, so its important to use one that fits your particular needs. Regardless if you’re building or renovating, or if you’re looking for a stable network in an existing home, a bit of focus on the networking foundation of your home will pay dividends.

Aging in place technology

aging in place technology

Home technology can be fun and convenient, but its truly awesome when it can improve someone’s quality of life. As we age, technology can help extend our independence and make our homes more safe and easier to manage. Aging in home technology can help seniors with in-home conveniences, safety and monitoring, and entertainment.

Home control can make any home more convenient and should be considered for a senior’s home. This includes automated lighting and window coverings with keypads for simple control of many lights withsimple wall switch the touch of a single button. Overhead lights and even lamps with hard to turn switch knobs can be retrofitted. Automation can turn lights on at dusk and off at bedtime. Sensors can turn on lights when someone enters a dark room, bathroom or hallway, and then turn them off when they exit. A smart thermostat can keep the temperature comfortable too.

Home tech can go further and help with safety and monitoring without being invasive. This can include bed sensors to help check if someone has made it out of bed, motion sensors to monitor movement in the home, and perhaps cabinet sensors to know if a medicine cabinet has been opened. When you need to take a look, two-way IP cameras can provide instant audio and video communication into the home.

Well thought out home tech can also include entertainment for today’s seniors. A simplified remote can run the TV, music and radio. This can include speakers directed at seating to ensure sound is projected easy to use networkingtowards the listener and not just loud. For those who are connected to the Internet for apps like Facebook and news, their network and Wi-Fi should be rock solid as well. This can make it that much easier to video chat or FaceTime grandma or grandpa when you just want to say hi.

The great thing about home tech is that almost anything is possible. For the senior in your life, it can help extend their independent living in their own home. All of this can also be controlled from a smartphone, so you can help or check on a loved one whenever needed. Technology is always evolving, including aging in place technology, so let us know if you’d like to explore ideas.

Holiday Home Tech Gifts

Drop Scale

Its that time of year when soon most of us will be scrambling to find the right gifts for everyone on our list. Although we at Simpleer usually help with holistic home solutions, there are many interesting standalone home tech gifts that may work for your list.

The kitchen is often the hub of the home for everything from cooking to socializing. Adding an iPad compatible food scale like the Drop Kitchen Connected Scale might be just what your baker needs. It allows you to simply add the ingredients by weight right in the bowl. This not only saves clean up, but it also adjusts recipes if, for example, you only have a portion of an ingredient such as flour or sugar. The Perfect Drink scale and app is a similar, but its for the mixologist on your list.

There are many great gift ideas for music lovers. High-end headphones like ones from Beats or Focal are good ways to rock out in silence. When shopping for headphones, consider which features are required. Common useful features are bluetooth pairing (cord free), noise cancelling, sound quality, and smartphone compatible (mic, volume, control, etc.) Portable bluetooth speakers like the MinxGo we talked about in the summer or the Jawbone Big Jambox are great ways to rock out with friends. For the discerning audiophile, there are more and more affordable HD audio options. A high quality Digital to Audio Bluesound  PulseConverter (DAC) like the Cambridge Audio DacMagic Plus can improve the sound of existing tracks and open the door to high-resolution or HD audio. For easy streaming around the home, you can pick up a Sonos, or for audiophiles, a Bluesound HD streamer. Don’t forget to load up on audiophile tunes as well from websites like HDtracks.

For fans of recording video, there are network cameras like the DropCam that GoPro Hero4can help you keep and eye on your place or pets. Network cameras are intended to be placed in the home or even outside if they’re weather proof. For the active types, a high-definition portable video camera such as the GoPro Hero4 might fit the bill. These cameras can be used to document epic action. They are also handy to capture more tame events like family skiing trips.

For someone looking for a complete lighting solution, a professionally implemented system like Lutron’s RadioRA2 system will offer simplicity and flexibility for one room or for all your home’s lights and windows. But for someone on your list who just wants a controllable light with a bit of flare, spot solutions like Philips Hue can be a fun way to go. Not only does it allow for scheduling on and off times, you also change the colour of light to match your mood.

Obviously we’re big fans of simple home tech solutions, and sometimes the best gift is a standalone item like a high tech scale or action video camera. That said, let us know if you’d like to wrap up a media room and place it under the tree. 😉

Case Study: Cozy and stylish home tech

Cozy media room

(Photo credit: Keith Henderson Photography – Exclusive Home Tours)

Since Alan is a realtor, he knows the value of great Vancouver views and location, location, location. He and his wife Pamela wanted a cozy and stylish place with all the amenities that is well suited to entertain guests. (And Simba their cat just wanted to ensure we didn’t encroach on his sun bathing spot.) In short, they wanted it all. And why shouldn’t they?

Once they chose the perfect Beach Ave space, they focused on the renovation. The folks at Synthesis Design created beautiful plans, Edgewood Construction took care of transforming the space, and we handled the home tech design and implementation.

The kitchen and living room forms the hub of the home. Here they wanted their favourite music in the air while they entertained guests in their gourmet kitchen. They also wanted an immersive media room when it was time to curl up to watch golf or Netflix. We worked closely with the team to create a custom fireplace design that incorporates a fantastic Panasonic plasma TV and tailored-to-match Triad speaker bar that is part of the 5.1 surround sound experience. The rest of the equipment is out of sight to keep the focus on the beautiful living space and stellar views of English Bay.

Media spaces were also integrated into the cosy den and luxury master bedroom to allow for flexibility. For these rooms, existing DenTVs were freshened up with new equipment. As a backbone of the system, we implemented a wired and Wi-Fi network that can keep up with everything from work tasks to Alan’s endless DJ’ing on Spotify. We focused on creating solutions that not only matched their needs and lifestyle but also didn’t detract from their style and living space.

Home technology is increasingly important in homes, but it doesn’t have to dominate rooms. This home is a great example of where you can have immersive home tech solutions while maintaining the feel of the living space. Alan and Pamela deserve to have it all, and we hope they enjoy it.

CES 2014 Home Tech Takeaways

CES 2014

The big consumer electronics show, CES 2014, was last week in Las Vegas. Once we sift through the noise like curved/bendable TVs (likely more gimmick than useful), there are some areas that look promising for the home in the near-ish future – Ultra HD content, home automation and wearable tech.

There was lots of buzz at CES about new Ultra High Definition TVs (including the curved
ones mentioned above). As fun as shiny new TVs are, the more interesting piece is that NetflixNetflix and Amazon announced they will offer shows in Ultra HD. Obviously you will need an Ultra HDTV and/or streaming device (these will likely be available quite quickly – much faster than a cable TV provider), but subscription prices should stay at current levels. Although there isn’t a need to rush into Ultra HDTV, its probably going to sneak into our lives over the next few years.

Home automation and the connected home was also a big theme at CES. Its great that many companies are getting into the space, as it needs better products. There should be more optionsWeMo Crock-Pot available that are truly useful and simple to use but still affordable for the masses. For example the Internet connected WeMo Crock-Pot was a hit at CES, as people actually use crock-pots to cook when not home. The WeMo Crock-Pot allows the convenience plus safety of monitoring and control while outside of the home. There were a lot of other products such as door locks and lighting, so we’ll have to keep an eye out for what meets this criteria of being useful, simple and affordable.

Though not just for the home, wearable tech was big at CES. Pebble, Sony, SamsungQualcomm and Martian all showed off their smartwatches, but Pebble is still on top due to its balance of simplicity, handy features (e.g. smartphone call and text notifications), iPhone & Android compatibility, and battery life. While Samsung’s was greatly hyped, it looks like a Pebble Smartwatchdud that only works with one phone. The Martian Notifier may give the Pebble a run for its money when launched later this year though, as it looks simple and still works as a watch if you forget to charge it. For kids, the Filip watch looks like it could be interesting with its scaled down phone functions and GPS capabilities (although perhaps it really just opens up a new level of helicopter parenting). LG’s Life Band Touch merges the smartwatch with a fitness band including heart rate, so perhaps that is more your thing. These are good starting points, but they still need to fit the same criteria of home tech – useful, simple and affordable – plus also throw in not awkward-looking nerd wear (yes, we’re looking at you Google Glass).

These trends are interesting in terms of home tech, and it will be interesting when all of these products are available for sale to see how they hold up to our real world criteria. Stay tuned.